Benefits:

Career Growth Opportunities
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Maintains the scripting required and provided by the franchise system for quality and efficient interactions with the inbound client base.
Offers appointment windows, ancillary products and services that contribute to achieving the call center sales quota – daily, weekly, monthly.
Engages in outbound calling activities to secure the
appropriate amount number of calls required for a successful service operation.
Maintains customer database, ensuring complete, accurate, and updated entry of information.
Participates in ensuring the agreement bases is renewed and scheduled for the technicians.
Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
Enters service calls, schedules calls, and generates call debriefing with technicians daily.
Follows up and schedules preventive maintenance service appointments.
At the request of the Call Center Manager, may be required to perform administrative duties to assist with the overall efficiency of the operation.
Reviews completed service work orders for accuracy. Participates in all company sponsored training classes.
Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Always maintains a professional image by:
Following safety policies and procedures.
Abiding by ALL standards of performance and code of ethics.
Maintaining a courteous demeanor with all customers and associates.

Suggested/Required Knowledge, Skills, and Abilities

Minimum 2 years of experience in customer service experience.
Geographical knowledge of service area and/or GPS/map reading skills.
Advanced communication and customer service skills.
Experience in using Microsoft Word and Excel. Ability to pass background check and drug screen.

Suggested Educational/Certification Requirements

GED or High School Diploma

Suggested Physical Requirements

Ability to operate a personal computer and related equipment.
Ability to sit for long prolonged periods of time.
Must have enough auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment.
Ability to work under stressful conditions and maybe exposed to verbal and/or physical

Compensation: $23.00 - $27.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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